Biltmore Farms, LLC
  • Asheville, NC, USA
  • Salary
  • Full Time

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Ready for your next career growth opportunity? At Biltmore Farms we are continuing George Vanderbilt's legacy of hospitality and community enrichment here in Asheville, North Carolina. We are looking for self-motivated leaders who have a passion for hotel operations. At Biltmore Farms, we seek to exceed our guests' expectations. This is where you come into the picture! Can you see yourself leading a dynamic Front Office operation at Biltmore Farms Hotels? We can!

Job Summary:

The Front Office Manager will provide leadership and guidance to Front Office staff to ensure consistent quality service is provided. Actively support the Assistant General Manager (AGM) in managing the overall success of the hotel by meeting or exceeding objectives for revenue and ensuring guest satisfaction. Works in collaboration with the hotel leadership team. Manage the Front Office area in accordance with hotel brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. Represents the hotel to the guest throughout all stages of the guest's visit and provides exemplary performance for staff to follow.

Essential Elements:

  • Lead Front Desk and Guest Service team members to ensure smooth and efficient operation across all shifts and through all phases of the guest experience.
  • Provide a model to team members for outstanding service for guests and hotel associates across all departments.
  • Train and develop current and new staff members to perform at a peak level by empowering them to solve guest issues and creatively sell out the hotel.
  • Maintain Front Office brand compliance and company standards are achieved.
  • Monitor and follow up with all guest issues and feedback.
  • Responsible for Accounts Receivable related to the Front Office, with assistance and guidance from AGM.
  • Collaborate with Human Resources with selection and training of Front Office team members and monitoring performance through periodic review process.
  • Act as hotel Manager on Duty (MOD) while on duty and ensures continuity of MOD coverage across all shifts.
  • Assimilate into Hilton Hotels & Resorts culture of Blue Energy through understanding, supporting, and participating in all elements and hotel programs. Demonstrate working knowledge of the service standards.

Minimum Qualifications

Any combination of education and experience equivalent to:

  • Associate's degree in Hospitality and Tourism, or other applicable field of study;
  • AND at least four (4) years of experience in Front Office and supervisory experience.
  • CPR certification and/or first aid training preferred.
  • Additional language abilities are a plus.

Specific Job Knowledge, Skills, and Abilities:

  • Effectively communicate verbally and in writing with internal and external customers, some of whom will require high levels of patience and diplomacy to defuse issues, collect and analyze accurate information, and resolve opportunities.
  • Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
  • Computer skills adequate to serve as an end user of OnQ hotel property management systems and Microsoft Office Suite products.
  • Ability to multi-task and work under pressure to navigate stressful situations during busy periods. Maintain a sense of urgency when following up with internal and external customers.

Physical Requirements:

Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, hearing, visual insight, and may, on occasion, have to lift and carry up to 40 pounds.

Why join our Hospitality Management team?

  • Competitive salaries
  • Potential for annual bonus
  • Outstanding medical, dental, and vision benefits coverage
  • Fun wellness program with annual bonus of up to $600
  • 401K retirement plan with employer matching program
  • Vacation, sick leave, and paid holidays
  • Hilton brand hotel discounts for you, your family, and your friends
  • YMCA membership monthly discount
  • Friendly and supportive work environments with an amazing team of hospitality professionals
  • Incredible employee learning and growth opportunities

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

Equal Opportunity Employer:

Biltmore Farms is an Equal Opportunity Employer. Minorities and Spanish/English bilingual persons are strongly encouraged to apply.


NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener ms informacin.

Biltmore Farms, LLC
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