Biltmore Farms, LLC
  • Asheville, NC, USA
  • Full Time

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Why join our team at Fork Lore?

  • Special Signing & Retention Bonuses totaling $700 within 90 days!
  • Outstanding medical, dental, and vision benefits coverage!
  • Fun wellness program with annual bonus of up to $600!
  • 401K retirement plan with employer matching program!
  • 10 vacation days, five (5) days sick leave, and 10 paid holidays!
  • Hilton-brand hotel discounts for you, your family, and your friends!
  • YMCA membership monthly discount!
  • Flexible scheduling!
  • Friendly and supportive work environments!
  • Incredible employee learning and growth opportunities!
  • Exciting employee events and activities!

You treat guests like family. Your welcoming nature and poised positivity shines brightly, even under stressful situations. You are self-motivated, a fast learner, and able to anticipate your guests' needs before they ask. Can you picture yourself at Fork Lore as a Food & Beverage Supervisor? We can!

As a Food & Beverage Supervisor, you will:

  • Must have the ability to manage in a diverse environment with focus on client and customer service which is essential to the success of this position.
  • Stay on the floor during peak hours and communicate with guests to receive feedback. Monitor each guest experience to ensure satisfaction and resolution of complaints.
  • Must be able to spot problems and resolve them quickly and efficiently, maintain a level head, and delegate tasks simultaneously.
  • Work with Culinary Team on seamless delivery of food and beverage service.
  • Follow Hilton guidelines on delivery of breakfast and other Food & Beverage programs.
  • Greets customer contact prior to the start of each major function and maintains contact throughout the function to ensure that all arrangements are satisfactory.
  • Assist in coordination of purchases and inventory of all beer, wine, liquor.
  • Responsible for maintaining budgeted liquor costs.
  • Ensure staff adheres to safety and sanitation guidelines provided by North Carolina Department of Health.
  • Orders supplies such as linen and other items while meeting budgeted goals.
  • Properly allocate Food & Beverage team members for optimal guest experience across all department functions.
  • Maintain high performance from all Food & Beverage staff and coordinate training as needed. Observe, teach, and coach staff on proper service when needed.
  • Must be able to follow through on tasks with minimal supervision and oversight.
  • Be available to work a flexible schedule including weekends and holidays, rotating AM/PM shifts (as needed).

Essential Elements:

The Food & Beverage Supervisor will assist the hotel management team in overseeing all service within the Fork Lore restaurant and bar areas, in-room dining, as well as supporting banquet operations to ensure optimum guest satisfaction and create an impeccable environment of service. Supports and guides all Food & Beverage team members in providing outstanding dining experiences to guests and clients of the hotel. Able to utilize and maintain Hilton brand standards in every function performed and assimilate into Hilton culture of Blue Energy through understanding, supporting, and participating in all elements and hotel programs.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

  • Basic mathematical comprehension to understand and interpret numbers as they apply to operations in restaurants.
  • Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
  • Ability to effectively interact with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and resolve conflict.
  • Detail-orientation and organizational skills with the ability to collect and analyze accurate information.
  • Ability to access and accurately input information using a moderately complex computer system, including Hilton property management and Open Table reservation systems.
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.

PHYSICAL:

Must be able to lift and carry at least 35 pounds on a tray or arm service where it applies. Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, stooping, bending, repetitive motions, hearing, and visual insight. Must be able to work with cleaning products and solvents on a daily basis.

QUALIFICATIONS

Education & Experience:

The ideal candidates will possess a combination of education and/or experience equivalent to and Associates Degree in Hospitality field and a minimum of two (2) years food service experience, preferably in supervisory role. Experience working in a hotel Food & Beverage is a plus.

Licenses & Certifications:

ServSafe certification training preferred but not required.

Grooming:

All team members must maintain a neat, clean, well-groomed, and professional appearance (specific standards available).

Other:

Additional language abilities are a plus.

Post Offer / Pre-Employment

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing.

Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.


Biltmore Farms, LLC
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