Biltmore Farms, LLC
  • Asheville, NC, USA
  • Hourly
  • Full Time

You are the type of person who has never met a stranger, and if you did your charisma would charm even the weariest of travelers and give them a warm welcome to our city. Maybe you have been called a "people person," but it's your ability to be a "professional people person" that truly makes you stand out from the crowd. Can you see yourself at Biltmore Farms as a Front Desk Supervisor? We can!

As a Front Desk Supervisor, you will:

  • Supervises Front Desk staff to ensure smooth and efficient operation during the assigned shift.
  • Create and communicate the daily sales strategy to the front desk staff each shift to optimize hotel sell out efficiency.
  • Demonstrate working knowledge of the service standards.
  • Train and develop current and new staff member to perform at a peak level by empowering them to solve guest issues and creatively sell out the hotel.
  • Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work. Observes performance and encourages improvement.
  • Hold monthly staff meetings to discuss front desk issues and continually train the front desk to further develop their skill set.
  • Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high-quality guest relations.
  • Manages desk, resolves guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
  • Act as PM hotel MOD when scheduled.
  • Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
  • Regular attendance in conformance with the standards, which may be established by DoubleTree from time to time, is essential to the successful performance of this position.

Supportive Functions

Because of the nature of work, the front desk supervisor must be easily accessible by phone when not working for front desk inquiries and emergencies. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

  • Handles guest relocations as required.
  • Prepares daily forecast of expected arrivals and departures.
  • Performs other duties and responsibilities as assigned or required.

Specific Job Knowledge, Skills, Abilities

  • Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
  • Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
  • Ability to access and accurately input information using a moderately complex computer system, including DoubleTree property management systems
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.    

QUALIFICATIONS:

Education

At least a two-year Associates degree preferred.

Experience

Hospitality/customer service experience required. Two years combined prior front desk and supervisory experience is preferred.

Licenses and Certifications

CPR certification and/or first aid training preferred.

Why join Biltmore Farms

  • Thriving work environment
  • Competitive Salary
  • Quarterly and Annual Bonus opportunities
  • Travel discounts
  • Comprehensive benefits, medical, dental, vision
  • Life Insurance, LTD, Employee Assistance
  • Financial Wellness
  • Vacation, Sick, and Holiday Pay
  • 401K Retirement Plan with Employer matching
  • Fun employee events and activities

Physical:

Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, lift and carry up to 40 pounds.

NOTICE:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO:

La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener ms informacion.

Full Job Description
Biltmore Farms, LLC
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