Biltmore Farms, LLC
  • Asheville, NC, USA
  • Based on Experience
  • Salary
  • Full Time

Medical, Dental, Vision, Company paid Life/LTD, 401k with company match, Flexible Spending Accounts


PURPOSE:

 Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.

 

SPECIFIC RESPONSIBILITIES:

  • Be readily available/approachable for all guests.
  • Ensure that departments achieve or exceed guests' service expectations.
  • Take proactive approaches when dealing with guest concerns.
  • Always extend professionalism and courtesy to guests.
  • Become involved in community and/or government affairs.
  • Communicate all goals and results with associates.
  • Promote teamwork and associate morale.
  • Lead by example demonstrating self-confidence, energy and enthusiasm.
  • Motivate and encourage staff to solve guest and associate related concerns.
  • Recognize good team performance on a continuous basis through reward and recognition programs.
  • Meet semi-annually with staff on a one-to-one basis.
  • Conduct monthly reward and recognition meeting celebrating goal and associate achievements.
  • Promote empowerment by recognizing team members that make decisions.
  • Develop cross-training opportunities throughout the hotel and the Biltmore Farms properties.
  • Assist assistant general manager/team leaders in understanding AOS/GSS results, developing game plans to attack need areas and expand on strengths.
  • Post MCMS reports on bimonthly basis for all associates to review.
  • Complete MBO's for Assistant General Manager and team leaders focusing on continual learning.
  • Conduct one-on-ones with housekeeping and front office supervisors, team leaders and team members bi-annually.
  • Provide service training on quarterly basis. Utilizing local classes, trainers and other corporate training resources.

  

FINANCIAL

  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Comply with all corporate accounting procedures.
  • Maximize revenue through the Yield Management and inventory control systems.
  • Develop annual budget and capital expenditure plans.
  • Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.
  • Utilize budgets to teach assistant general manager and team supervisors to understand financial objectives.
  • Balancing costs with associate's/guest's satisfaction.
  • Develop and communicate selling strategies, utilizing MARSHA inventory control, and other forecasting tools.
  • Review these weekly with Revenue Manager.
  • Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty
  • cash, payroll and ordering procedures.

 

SALES AND MARKETING

 

  • Implement and encourage hotel participation in corporate national sales and marketing programs.
  • Communicate competitive market conditions to Revenue Manager.
  • Review MARSHA inventory control and selling strategies daily.
  • Continually solicit new business for the hotel.
  • Monitor group block and direct bill processes.
  • Networking during breakfast and social hours to assist sales in uncovering new business leads.
  • Stay current on local market conditions.
  • Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
  • Maintain rapport with competitor hotels, lead sources, clients, and the local community.

 

OPERATIONS

 

  • Perform hands-on duties as needed to deliver guest services.
  • Responsible for accident prevention programs.
  • Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
  • Coordinate preventative maintenance and general clean program so that guest satisfaction goals are attained through Innspector App.
  • Certified in food handling within 60 days of assignment by Serv Safe.
  • Analyze and implement actions using the Systems for Management indicators on a daily/weekly basis.
  • Attend all training seminars required for Marriott General Managers.
  • Coordinate deep cleans (including general cleans). Identifying trends and making recommendations for improvements.
  • Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
  • Ensure cross-training of all associates.

 

ADMINISTRATIVE

 

  • Work with Human Resources directly to ensure property hiring practices comply.
  • Promote both Guarantee of Fair Treatment and Open-Door policies.
  • Use constructive coaching and counseling when addressing associate concerns.
  • Maintain current licenses and permits as prescribed by local, state and federal agencies.
  • Have working knowledge of all corporate brands manuals.
  • Scheduling of management team includes coverage of weekend and evening hours.
  • Pursue additional personal development.
  • Carry out all reasonable requests of which you can perform.
  • With input from the team supervisors, conduct reviews in a timely fashion.

 

QUALIFICATIONS:

 

Education

Four-year degree preferred.

 

Experience

Two to five years prior hotel experience preferred.

 

CORE VALUES:

 

  • Integrity in Conduct
  • Cooperation in Action
  • Excellence in Performance
  • Cultivate and build the Biltmore Farms culture to develop and lead the
  • Engaged--encourage, identify positive moments
  • Fun--maintain a healthy and happy workplace
  • Flexible--adapt and change while maintaining our standards of excellence
  • Equipped and Empowered--provide the necessary tools and leadership to cause success
  • Community--caring about our work, our colleagues and our ambassadors
  • Trust--foster high levels of trust within the department

 

Full Job Description
Biltmore Farms, LLC
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