Biltmore Farms, LLC
  • Asheville, NC, USA
  • Full Time

Scope of Responsibilities:

Responsible for supporting the General Manager in managing the overall success of the Residence Inn and meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. The AGM should be knowledgeable and properly trained in all facets of the hotel operations, including front office, housekeeping, maintenance, sales, accounting, revenue management and human resources.

The AGM is expected to identify opportunities for enhancing and improving the operating model set forth by senior management. The AGM should submit their recommendations and findings in a comprehensive analysis. The analysis should include the following: an objective, cost associated (if any), ROI (Return on Investment), timeline for implementation, resources (tools) required to measure results and accountability. AGM is required to manage all areas of the hotels in accordance within brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. AGM should provide exemplary performance for staff to follow in regards to service and team/brand culture.

 

Facility/Back House Management:

The AGM is directly responsible for managing the physical facility and its assets at the Residence Inn. AGM will work directly with maintenance and housekeeping to ensure all guest rooms, grounds and facility equipment are managed effectively, properly maintained and repaired in a timely manner. The AGM is responsible for identifying opportunities to enhance the department's performance and maintain brand and BFHG's standards.

 

Hotel Operations/Sales:

The AGM plays a significant role increasing revenues and managing the hotel's operations. It is the responsibility for the AGM to work in conjunction with the GM, Revenue Manager and Front Office Supervisor to develop and execute a revenue strategy enabling the hotels to maximize their revenues potential. The AGM will actively participate in enhancing hotel sales through direct internal/external sales, development and execution of front desk selling and hotel marketing.

The AGM is expected to assist the GM in effectively managing all disciplines and ensuring they perform within the brand and BFHG standards. The AGM is responsible to compliment the operations of each hotel and assist each department when applicable to prevent any interruption of business.

 

Front Desk Operation:

AGM will work directly with Front Office Supervisor to ensure all associates are achieving brand and company standards. It is imperative our front office operations present a warm and inviting environment for all of our guests. Furthermore, the AGM must ensure all transactions are properly accounted for and recorded.

 

Quality Assurance:

AGM will support the General Manager to ensure all hotels and their respected departments are operating within brand and Biltmore Farms standards. AGM will conduct department audits utilizing approved documents and submit analysis and recommendations to the respected department head.

 

Financial Performance:

The AGM plays a significant role in helping the organization achieve its stated financial objectives. The AGM is responsible for supporting senior management in developing a comprehensive annual budget and strategic plan. The AGM is expected to assist the GM in the implementation of the approved business plan and provide leadership to ensure its success. As the AGM, you will be directly involved in supporting the General Manager in managing the profit and loss statements and all financial disciplines associated with this financial resource. The AGM assumes direct responsibility for managing the company's account receivables and performs a significant role in authorizing all account payables.

 

QUALIFICATIONS:

 

Skills Needed:

  • Be able to multi-task and meet deadlines
  • Maintain flexible working hours and be available as on-call when needed
  • Be professional in all dealings with guests and co-workers
  • Be able to identify problems and create and implement solutions quickly
  • Be able to anticipate guest and employee needs and respond quickly
  • Dress and image must be professional at all times
  • Must have good verbal and written communication skills

 

Education

Four-year degree preferred.

 

Experience

Five to ten years prior hotel experience preferred.

 

 

 

 

Full Job Description
Biltmore Farms, LLC
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